Policies

Refunds 

A refund will only be given if a product has been deemed faulty. As each item at Cherish is handmade, I am also happy to fix/replace faulty items free of charge if notified within 14 days of receiving the item. 

If you decide that you do not wish me to fix the faulty item and you would prefer a refund, please let me know. . A credit will be automatically applied to your original method of payment. 

Please note, due to hygiene reasons you cannot return or exchange earrings unless faulty.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift Cards and any custom orders cannot be returned, refunded or exchanged.

Sale items

Unfortunately, sale items cannot be refunded or exchanged if you change your mind but a refund is still available if the item is faulty as per Australian Consumer Rules.

Exchanges

I am happy to discuss if you change your mind about sizes/colours within 7 days of purchase. Exchanges will depend upon stock availability.  If you need to exchange, please send me an email with all relevant details at cherishdesigns@optusnet.com.au 

Shipping your refunded/exchanged item

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.